Membership Policy

To enhance the benefits for customers holding a Golden SpoonS application account or Loyalty Card, Golden Gate Group Joint Stock Company hereby announces some adjustments and additions to the Golden SpoonS Loyalty Customer Policy to the application account/card holders.

I. Mechanism for accumulating G-coin into the application account/card

Golden SpoonS loyalty application account/card holders, when dining at restaurants of participating brands or ordering via the website Gdeli.vn (excluding the Yu Tang brand), will accumulate G-coins according to the following mechanism:

Note:

  • Birthday offers apply 7 days before, 7 days after, and on the exact birthday — totaling 15 days.

  • The amount of G-coin accumulated into the app/account is calculated based on the total actual payment before VAT on the invoice.

  • The mechanism for accumulating G-coin and points for tier upgrades is the same for both the app and card.

  • The total G-coin accumulated in the current quarter will expire on the last day of the following quarter.

Example: On January 1, 2019, 100,000 G-coins are accumulated; on March 20, 2019, 50,000 G-coins are accumulated. The total G-coin for Q1 is 150,000, which will expire on June 30, 2019.

Vouchers purchased from third-party partners such as Gift Pop, Got It, etc., do not earn G-coin (wallet points) or tier upgrade points. Points are only accumulated on the actual payment amount after deducting all coupons/vouchers.

II. Mechanism for redeeming G-coin into coupons on the app

Customers can redeem accumulated G-coins for coupons including:

  • Cash value coupons;

  • Free dish coupons;

  • Partner promotional coupons/vouchers;

  • Gift combo packages.

Each coupon/voucher has different redemption rates, usage periods, and locations.

Customers should carefully read the terms and conditions of each program before redeeming G-coin. Golden SpoonS is not responsible for refunding G-coins once the redemption is made on the app.

Additionally, the system may directly send coupons/vouchers to customers via wallet drops (customers do not need to redeem G-coins to receive these offers).

1 G-coin = 1 VND

III. Mechanism for using coupons on the app

  • For free dish coupons, staff will ask customers to provide a code/QR code to verify and apply on the E-Voucher website (http://evoucher.ggg.com.vn/) before printing the order check slip and provisional invoice.

  • For cash value coupons, customers actively use them after viewing the provisional invoice on the app. The maximum payment limit by cash value coupons is 50% of the invoice value before VAT. If customers choose to use coupons exceeding 50% of the invoice value, only 50% will be deducted (before VAT). The difference will not be refunded (a warning is shown on the app when customers use coupons).

  • Free dish coupons and cash value coupons can be used simultaneously, provided the total discount before VAT does not exceed 50% of the invoice value before VAT.

  • After using coupons on the app, members still accumulate tier points and G-coin based on the actual payment amount before VAT after coupon/voucher deductions.

Example 1 (Using cash value coupon):

  • Invoice value before VAT: 900,000 VND

  • Maximum coupon payment limit (50% of invoice before VAT): 450,000 VND

  • Customer uses a 500,000 VND coupon.

  • Deductible coupon amount before VAT: 450,000 VND; the 50,000 VND difference is neither refunded nor converted to cash.

  • Customer pays 450,000 VND before VAT.

Example 2 (Using cash value coupon and free dish coupon simultaneously):

  • Customer uses 4 Manwah buffet meals at 419,000 VND each before VAT. Total invoice before VAT: 1,676,000 VND.

  • Maximum coupon payment limit (cash value + free dish) = 838,000 VND (50% of invoice).

  • Customer uses 1 free dish coupon “Buy 4 get 1 Manwah buffet free,” reducing the coupon cash value limit to 838,000 – 419,000 = 419,000 VND.

  • Customer uses cash value coupons totaling 450,000 VND.

  • Deductible coupon amount: 419,000 VND; the 31,000 VND difference is neither refunded nor converted to cash.

  • Customer pays 838,000 VND before VAT.

IV. Member tier upgrade mechanism

  • After successful registration, customers start at Silver tier.

  • Members upgrade tiers in order: Silver → Gold → Diamond according to the consumption levels shown in the table.

  • If a Silver member with 0 VND account spends one time with an invoice value of 70,000,000 VND or more, they will be directly upgraded to Diamond tier.

VI. Member tier classification

  • Silver: Activated Golden SpoonS account with total accumulated spending under 20 million VND.

  • Gold: Activated Golden SpoonS account with total accumulated spending from 20 million VND to under 70 million VND.

  • Diamond: Activated Golden SpoonS account with total accumulated spending of 70 million VND or more.

Note:

  • Upon successful registration, customers start at Silver. If a Silver member with 0 VND account makes a one-time purchase of 70 million VND or more, they will be upgraded to Diamond.

  • Member tier is maintained indefinitely.

  • Accumulated value for tier upgrade is invoice value after deducting valid promotions and discounts, before VAT.